School Pilot operates as a subscription-based digital service. Payments grant access to platform features, infrastructure, onboarding support, and continuous system availability. Refunds are therefore limited and evaluated based on service usage and contractual agreements.

A refund may be considered only under the following conditions:

• Duplicate or accidental payment.
• Technical failure preventing platform access after verification.
• Service not activated after confirmed payment.
• Cancellation requested within an agreed trial or grace period (if applicable).

Refund requests must be submitted in writing to School Pilot support, including proof of payment and reason for request. All requests are reviewed within a reasonable timeframe before approval.

Approved refunds will be processed using the original payment method where possible. Processing timelines may vary depending on financial institutions or payment providers.

The following are generally non-refundable:

• Partially used subscription periods.
• Completed onboarding or implementation services.
• Customization or integration services already delivered.
• Service interruptions caused by user-side issues or third-party infrastructure.

Initiating a chargeback without first contacting School Pilot support may result in temporary suspension of platform access while the dispute is investigated. Institutions are encouraged to resolve billing concerns directly with the platform before engaging payment providers.