Refund Policy
This Refund Policy outlines the conditions under which payments made to SchoolPilot.ng (“SchoolPilot”, “we”, “our”) may be refunded. By using the Platform, schools and users agree to the terms stated herein.
SchoolPilot provides digital services that become accessible immediately upon activation. As a result:
Subscription fees are generally non-refundable once access has been granted.
Refunds may be granted only under specific conditions outlined below.
A refund may be approved if:
The school was charged in error due to a system malfunction verified by SchoolPilot.
A duplicate payment was made for the same billing cycle.
A service purchased was not delivered due to a fault on SchoolPilot’s side.
The school cancels service before any usage within a new billing period.
Refunds will not be granted for:
Active usage within the billing cycle (exams, results, reports, payments, administration).
User mistakes unrelated to platform malfunction.
Unused time after subscription activation.
To request a refund, the school must:
Submit a written request within 7 days of the transaction.
Provide proof of payment and a detailed explanation.
Refund decisions will be made within 5–10 working days after review.
Approved refunds will be processed through:
Original payment method, or
Bank transfer to the school’s registered account.
Refunds cannot be issued in cash.
The following are strictly non-refundable:
Subscription fees after platform usage has begun.
Technical support fees.
Custom development charges.
Integration or onboarding fees.
Schools are expected to resolve disputes directly with SchoolPilot.
Unauthorized chargebacks may result in:
Immediate account suspension,
Legal action
